Bengali Win Privacy Policy – Our Commitment to Protecting Your Data

1. Introduction

Welcome to Bengali Win. This Privacy Policy ("Policy") provides a detailed explanation of how your personal information is handled when you use the Bengali Win online gaming platform.

Bengali Win believes privacy is a fundamental right. That's why we maintain full transparency in how we collect, use, and protect your data. After reading this Privacy Policy, you'll have a clear understanding of exactly how Bengali Win handles your information.

This policy should be read alongside Bengali Win's Terms & Conditionswhen using the platform, you agree to this Privacy Policy.

2. What Information We Collect

Bengali Win collects three types of information:

a) Information You Provide Directly:

• Information provided at registration: full name, date of birth, email address, mobile number, and residential address.
• Photos of the identity document and proof of address submitted for KYC verification.
• Financial Information: bKash/Nagad/Rocket number or bank account details.
• Content of communications with our support team.

b) Automatically Collected Information:

• IP address and device information (operating system, browser, and device model).
• Activity logs on the Bengali Win platform: pages visited and login history.
• Gaming history: games played, bet amounts, and win/loss records.
• Transaction History: Records of deposits and withdrawals.
• Information collected through cookies and similar tracking technologies.

c) Information received from third parties:

• Transaction confirmation details received from payment providers.
• Verification data from fraud prevention services.

3. How Your Data Is Used

Bengali Win uses your data for the following purposes:

4. Cookies Policy

Bengali Win uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

Types of cookies used by Bengali Win:

• Essential cookies: To maintain login sessions and ensure security. Bengali Win cannot function properly without these.
• Functional Cookies: To remember your preferences (language, game settings) and personalize your experience.
• Analytics cookies: Understanding usage patterns to monitor and improve platform performance.
• Security cookies: To detect fraud and unauthorized access.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some Bengali Win services.

5. Data Retention

Bengali Win retains your data only for as long as necessary:

• Account Information: For the duration of your active account and up to 5 years after closure (as required by law).
• Financial Transaction Records: 7 years (in accordance with Bangladesh financial regulations).
• KYC documents: Up to 5 years after account closure.
• Gaming History: Up to 3 years.
• Support Contact: Up to 2 years.
• Cookies Data: At the end of a session or up to 1 year, whichever comes first.

6. Sharing Data with Third Parties

Bengali Win may share information with third parties in the following limited circumstances:

• Payment Providers: To process transactions with bKash, Nagad, Rocket, and banks. Only the necessary information is shared.
• Game software providers: Used for game operation purposes only — no personally identifiable information is involved.
• Fraud Prevention Services: To ensure the security of accounts and transactions.
• Law Enforcement: In response to a lawful legal directive or court order.
• Business Changes: In the event of a Bengali Win merger or acquisition, the new owner will be required to uphold the same privacy policy.

Bengali Win does not share your personal information with any outside party beyond the reasons stated above. All third parties with whom data is shared are bound by strict data protection agreements with Bengali Win.

7. Data Security Measures

Bengali Win uses industry-leading security measures to protect your data:

• Technical safeguards: 256-bit SSL/TLS encryption, firewall, and intrusion detection systems.
• Data center security: Data stored with regular backups in secure data centers.
• Access Controls: Only authorized personnel have access to sensitive information.
• Regular audits: Regular security audits to identify and address potential vulnerabilities.
• Password Hashing: Your password is never stored in plain text.

8. Your Privacy Rights

As a Bengali Win member, you have the following rights:

• Right to Access: You can find out what information Bengali Win holds about you.
• Right to rectification: You may request corrections to any inaccurate or outdated information.
• Right to erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Data portability: You may request a readable copy of your personal data.
• Right to Withdraw Consent: Where data is processed on the basis of consent, you may withdraw that consent at any time.
• Marketing Opt-Out: You may request to opt out of promotional emails and notifications.

To exercise any of these rights, email us at support@bengaliwin.click. Bengali Win will respond to your request within 30 days.

9. Protection of Minors

Bengali Win strictly prohibits the use of its platform by anyone under the age of 18. The following measures are in place to protect minors' data:

• Age verification is mandatory at the time of registration.
• Date of birth is verified as part of the KYC process.
• Any account identified as belonging to a minor will be suspended immediately.
• Bengali Win never collects or processes personal information from minors.

If you become aware that a minor is using Bengali Win, please notify us immediately at support@bengaliwin.click.

10. International Data Transfers

Some of Bengali Win's servers and service providers may be located outside Bangladesh. In such cases:

• Bengali Win ensures that appropriate safeguards are in place during any transfer of data.
• Data protection agreements with third-party service providers are mandatory.
• All international transfers comply with applicable laws and regulations.

11. Changes to the Privacy Policy

Bengali Win may update this Privacy Policy from time to time. When changes are made:

• Registered members will be notified in advance by email of any significant changes.
• Updated policies take effect from the date they are published on this page.
• The "Last updated" date at the top of this page will always reflect the most recent version.
• Continued use of the platform following any changes will be considered acceptance of the updated policy.

12. Contact & Complaints

For any questions, comments, or complaints regarding this Privacy Policy, please contact Bengali Win:

• Email: support@bengaliwin.click
• Live Chat: Available 24/7 on the website
• Response time: Usually within 24–48 hours

Bengali Win will first attempt to resolve any privacy complaints directly. If you are not satisfied with Bengali Win's response, you may escalate the complaint to the relevant regulatory authority.

To find out more, contact us FAQ View the page or Responsible Gaming Visit the page.